Privacy Policy
The Encountr Group Limited is a company registered in the United Kingdom under company number 16508479, with its registered address at Third Floor, 104-108 Oxford Street, London, United Kingdom, W1D 1LP ("Encountr", "we", "us", "our"). We operate the website: discover-encountr.com. We have created this Privacy Policy ("Policy") to explain the types of information ("Personal Data") we collect through the website and the various social networking platforms that we use (each, a "Site"), how we will use, disclose and protect this Personal Data once it is collected, how you can opt-out of some of our uses and disclosures of your Personal Data and how you can exercise your rights. "You", "your" or "Data Subject" means you as a natural person or professional and the company, organization, and/or entity accessing our services.
What Personal Data do we collect and how do we process it?
Personal Data is information that can be used to identify you as an individual or allow someone to contact you, as well as information attributed with such information. We collect different categories of Personal Data, including User-Provided Information and Site Usage Information. We are also able to read on-chain data and prepare a profile page for you on the Patio displaying the on-chain data, which you may claim. You may also connect your wallet/s on our Platform or with any other services provided on our Platform or by third party service providers accessible through our Platform. We may also collect Personal Data from social networking and blogging.
User-Provided Information
We collect Personal Data such as:
Identity Data. This may include your full name, (where applicable) your user name, title and date of birth.
Contact Data. This may include your email address, delivery address, home address.
Financial Data. This may include your bank account and card payment detail.
Profile Data. If you decide to create a profile when using services of ours where this is recommended, we may ask you to provide Personal Data, information about your interests, career and work interests, location, hobbies, and similar.
Service Usage Data. If you decide to use our website and services provided by us, we may collect information about how you used them, and responses and requests given as part of projects.
Marketing, communications data, and social media data. If you choose to sign up for marketing communications from us and any collaboration partners of ours, for example through our newsletter, we collect your data to be able to communicate directly with you and record your preferences.
Social Media Data. This includes your social media profile handles and information obtained from your social media profiles and/or personal/ group's websites.
Transaction data. This includes details about your payments to and from you.
Technical data. This includes IP addresses from which we may determine your location, your login data, browser type and version, time zone setting and location, language settings and other technologies on the devices you use to access the website.
Event Data. If you participate in an event organised by us, we may take your picture, record and/ or film the event. Such footage may be used for promotional purposes, marketing, publicity, and on social media platforms. We will always inform you about this ahead of the event so that you can make an informed decision about attending the event or not.
We will endeavour to keep Personal Data we store about you reasonably accurate and up to date by enabling you to correct it yourself or contact us to request a correction, or any other action to your personal data that you have the legal right to take (see below for additional detail on these rights). In such Services that we provide where you have created an account, you may yourself at any time update or remove your data. In situations where you would like to contact us, you may do so by contacting us using the details set out below.
What is the purpose of collecting Personal Data?
We will use the Personal Data collected and held about you for the following purposes:
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To fulfil a contract, or take steps linked to a contract: this is relevant where you make a purchase from us or sign up to our Services. This includes:
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verifying your identity and taking payments from you if you purchase anything on our Services; and
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communicating with you, including providing customer services in relation to any purchases.
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As required by Encountr to conduct our business and pursue our legitimate interests, in particular:
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enabling you to use our website and any services provided by us;
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developing new features, offerings and personalising our website for you;
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administering our website and any account you may create with us;
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responding to your requests, questions and concerns;
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undertaking market research to promote a better understanding of our audience; and
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protecting our rights and property including intellectual property.
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Where you give us consent:
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we will send you direct marketing in relation to our Services;
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we place cookies and use similar technologies; and
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on other occasions where we ask you for consent, we will use the data for the purpose which we explain at that time.
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For purposes which are required by law
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where we are required to hold or collect Personal Data to meet legal requirements on us;
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where in response to requests by government or law enforcement authorities conducting an investigation.
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We will only process Personal Data under the lawful bases set out above.
There are instances where we have a legitimate interest to use your Data. Our legitimate interest will vary depending on what we are using your Personal Data for. Where we process Personal Data on the basis of a legitimate interest, then – as required by data protection law – we have carried out a balancing test to document our interests, to consider what the impact of the processing will be on individuals and to determine whether individuals' interests outweigh our interests in the processing taking place.
We do not anticipate that we will make any decisions with respect to your Personal Data using fully automated means. We will notify you in writing if this position changes.
Personal Data Retention
We will endeavor not to keep Personal Data in a form that allows a Data Subject to be identified, unless this is the purpose of providing the data for example to create an account and associated profile in a Service provided by us, for any longer than is reasonably necessary for achieving the permitted purposes or until you ask us to stop processing your Personal Data. At the end of the applicable retention period, we may destroy, erase from our systems, or anonymize Personal Data as part of such efforts. To determine the appropriate retention period for Personal Data, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorized use or disclosure of your Personal Data, the purposes for which we process your Personal Data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Storage & Transfer of Personal Data
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may share information with professional advisors such as insurers, lawyers and other professional advisors for insurance claims, audits and/or the receipt of advisory services. These entities' privacy notices will provide more detail on this processing.
We may also be required to share Personal Data with governments competent authorities, police, courts, public entities, and other regulatory authorities (including similar regulatory authorities outside the EU, EEA member countries, or the UK).
Personal Data that we collect from you may be transferred to and stored at a destination outside the UK/EEA, in particular, to the US. Where these locations do not provide an adequate level of data protection, we ensure appropriate safeguards are in place to protect the transfer of your Personal Data to these third countries. These may include the use of standard contractual clauses as approved under applicable law or applicable Processor Binding Corporate Rules.
Rights in relation to Personal Data
You have certain rights in relation to your Personal Data, including
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the right to request access to the Personal Data we hold about you;
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the right to have inaccurate information about you amended or updated;
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the right to object to processing of Personal Data about you;
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the right to withdraw consent at any time (where relevant);
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the right to have Personal Data about you erased or to restrict processing in certain limited situations;
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the right to data portability and to request the transmission of Personal Data about you to another organisation;
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the right to object to automated decision making that materially impacts you, direct marketing, and processing for research or statistical purposes; and
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the right to lodge complaints with applicable data supervisory authorities.
These rights may be limited, for example if fulfilling your request would reveal Personal Data about another person, or if you ask us to delete information which we are required by law or have compelling legitimate interests to keep.
If you wish to exercise any of these rights, please contact us at the contact details set out below.
Wherever we rely on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal. We may however have other legal grounds for processing your data for other purposes, such as those set out above.
In some cases, we are able to send you direct marketing without your consent, where we rely on our legitimate interests. You have an absolute right to opt-out of direct marketing, or profiling we carry out for direct marketing, at any time. You can do this by following the instructions in the communication where this is an electronic message, or by contacting us using the details set out below.
Updates to this privacy notice
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Cookies and analytics
We use cookies on our website to improve the user experience. Cookies are small text files that a browser saves on your device and they are used, for example, when a service wants to save your information when moving from one website to another. If you do not want to use cookies, you can change your cookie settings at any time in your browser. Please note that disabling cookies might impact how our website functions.
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Wix Analytics – We use Wix Analytics to collect information about how users behave on our website. We use the information to compile reports and to help us improve the site. These cookies collect the number of visitors to the website, where visitors have come to the website from and the pages they visited.
When you access our website, we ask for your consent to allow us to store the following cookies on your device:
Contact us
If you have questions about this privacy notice or wish to contact us for any reason in relation to our processing, please contact us at admin@discover-encountr.com.
Last updated: 20 September 2025
© 2025 The Encountr Group Ltd. All rights reserved.